Articles from Nextiva

Today, Goldman Sachs (NYSE:GS) is recognizing Tomas Gorny, Co-founder & CEO of Nextiva, as one of the Most Exceptional Entrepreneurs of 2025 at its Builders and Innovators Summit in Healdsburg, California.

Nextiva, a leading provider of cloud-based customer experience management solutions, today announced it has been recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Contact Center as a Service (CCaaS). Based entirely on verified customer reviews, in our opinion, this distinction reflects Nextiva’s strong performance across deployment, support, and overall experience as judged by real-world users navigating today’s rapidly evolving contact center landscape.

Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, and individuals who go above and beyond to deliver exceptional customer experiences. Celebrated annually on May 15, the day also marks Nextiva’s founding in 2008, highlighting the company’s 17-year commitment to putting people first.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how businesses engage, serve, and build lasting relationships with their customers.

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the success and challenges businesses are facing and revealing CX trends for the year ahead.

Nextiva, the leading unified customer experience management (UCXM) platform, today announced that the company’s products earned leadership positions in 31 of G2’s Winter 2025 Reports across five categories: Contact Center, Call Center Infrastructure, VoIP, UCaaS platforms, and PBX.

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform.

Nextiva, a leading unified customer experience management platform, is pleased to announce the election of Karen Walker as a new member of the Nextiva board of directors. Walker will advise the company on expansion and strategic growth as they help companies of all sizes better serve their customers with Nextiva Unified-CXM.

Nextiva, the leading unified customer experience management platform, today announced that Stephanie Robotham has been appointed as Chief Growth Officer, partnering with Chief Marketing Officer Yaniv Masjedi and Chief Revenue Officer Jim Nystrom to accelerate the company’s next phase of growth. Robotham has 30 years of experience leading creative and innovative marketing teams at high-growth companies with enterprise clients worldwide, helping to deliver amazing customer experiences.

Nextiva, a leading AI-powered customer experience platform for businesses of all sizes, today announced its participation at this year’s Customer Contact Week (CCW) 2024, from June 3-6 at Caesars Forum in Las Vegas, Nevada.

Nextiva, a leading AI-powered customer experience platform for businesses of all sizes, today announces the promotion of Scott Forbush to Channel Chief. With this shift, Nextiva shows their commitment to Channel & Partnerships, as they gain momentum in becoming the ultimate single source platform for all conversations, helping businesses of all sizes to transform their customer experiences on a single unified customer management platform. In his new role, Scott will now lead the global go-to-market strategies for Nextiva’s rapidly expanding partner program and channel sales footprint.

Inc. Business Media today announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting entrepreneurs and helping startups grow. The list recognizes 389 firms in marketing and advertising, health and wellness, financial services, legal, logistics, and productivity, as well as other areas of business.

Nextiva, the leading business conversation platform, today announced the appointment of Senthil Velayutham as Chief Product and Technology Officer (CPTO).

Nextiva, the leading conversation platform, today announced it has been recognized as a Strong Performer in the 2023 Gartner Peer Insights “Voice of the Customer” report for Unified Communications as a Service.

Nextiva, the leading conversation platform, today announced its partnership with Spurs Sports & Entertainment (SS&E), the premier provider of sports and entertainment in South Texas. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G League), and San Antonio FC (USL).

Nextiva, the leading conversation platform, today announced its acquisition of Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world class customer support across multiple channels, including email, live chat, social media, online reviews and e-commerce. Some of Simplify360’s customers include Amazon, Honda, HP, Nestle, HDFC, Hyundai, Canon, and Xiaomi. The purchase amount has not been disclosed.

Nextiva, the future-of-work software company helping sales, service, and marketing teams achieve higher productivity and deliver better customer engagement, announced Olen Scott has been named its new Channel Chief. This move signifies dedication to the channel ecosystem and partner success for Nextiva, which brings together business communications applications, intelligence, and automation on its cloud-based platform.

Nextiva (www.nextiva.com), a leading communications, team collaboration, and customer engagement company, today announced that they have partnered with the Florida Panthers to serve as the team’s official communications partner.

Nextiva today announced that Alan Black, former CFO of Zendesk and founder of Surfspray Capital, and Robert (Bob) Beauchamp, former chairman and CEO of BMC Software, have been appointed to the company’s board of directors. The new board members bring decades of financial and enterprise software leadership to their roles at Nextiva.

Nextiva today announced a record order of ice cream pints from longtime Nextiva Customer Jeni’s Splendid Ice Creams to celebrate their game-changing new software launch (and let us not forget, National Ice Cream Month). The 3,500 pints of ice cream delivered to Nextiva’s employees nationwide represent Jeni’s biggest ice cream order of the year. Nextiva’s new workhub enables individuals and teams to manage all conversations from a single application that ensure Jeni’s is able to support its customers online and across more than 65 storefront and distribution locations.

Today, Nextiva unveiled a game-changing business software that is the first of its kind — a communications and productivity workhub. Nextiva’s new software enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement.

Nextiva, a leading cloud communications company, today unveiled NextivaONE, its new partner program designed to support increasing opportunities for channel partners and customers. The NextivaONE partner program is built for partners of all types, allowing them to keep pace with the rapidly changing UCaaS and CCaaS markets while expanding their service portfolios and building their revenue streams with Nextiva solutions.

Nextiva, a leading cloud communications company, today announced strong customer demand for its integrated contact center offering with Five9, which demonstrates the surge in interest for bringing unified communications and contact center solutions together to allow companies to better engage with customers, connect team conversations, and drive outstanding customer experience. New customers now include more than one hundred companies using integrated virtual agent and contact center solutions in banking, real estate, transportation, healthcare, and financial service sectors.

- The cloud communications sector is growing rapidly due to pandemic-accelerated trends towards remote work, and mobile-first orientation in emerging economies. - A profusion of technologies and associated acronyms, from VoIP and UCaaS to CPaaS and CCaaS, can render an in-depth understanding of the market opaque for investors. - Voice over Internet Protocol (VoIP) is the founding technology of virtual communications, making it possible to place

Notre Dame Global Partnerships has entered into a new partnership with connected communications company Nextiva. As a new Official Partner of Notre Dame Athletics, Nextiva branding will adorn the headsets of the Fighting Irish football coaching staff and appear on the football communications box on the Notre Dame sideline.

Nextiva, the connected communications company, today announced it has raised $200M, in its first external funding round, from Goldman Sachs Asset Management (“Goldman Sachs”) at a $2.7B valuation. The funding will be used to accelerate Nextiva’s vision to help businesses and teams build stronger relationships with their customers as the only company bringing together communications, customer management, intelligence and automation into a single purpose-built solution.

Nextiva (www.nextiva.com), the cloud communications company, today announced it was named a leader in four G2 Summer 2021 Reports including a Leader in UCaaS and a Mid-market Leader for VoIP. The rankings are based on Nextiva’s high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.

Nextiva (www.nextiva.com), the cloud communications company, announced today’s launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering.

Nextiva (www.nextiva.com), a leading cloud communications company, announced today that Marc Stein has joined the company’s leadership team as Vice President of Channel Sales and Global Channel Chief, reporting to Chief Revenue Officer Eric Martorano.

Nextiva, a cloud communications company, announced today its partnership with Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent contact center, to deliver a new integrated Unified Communications and Cloud Contact Center offering. The joint offering will help organizations engage with customers, connect team conversations, and empower contact center agents with streamlined workflows so they can deliver outstanding customer experiences.